We respect your privacy. The chatbot receives and processes only the information necessary to provide services, such as the messages you send, your Messenger username, and basic public profile information (only with your permission). We never sell your personal data without your consent. View the full privacy policy below.
Full Privacy Policy — Mercado de la Encarnación
Last Updated: 2025-12-01
1. Data Controller
Data Controller: Mercado de la Encarnación
Address: Plaza de Encarnación S/N, SEVILLA, SEVILLA 41003, Spain
Contact: info@mercadoencarnacion.es
2. Information We Collect
- Messages you send directly to the chatbot on Messenger (text, emojis, etc.).
- Public profile information on Messenger (such as your public name and profile picture), only if you grant permission.
- Interaction metadata (such as timestamps, session IDs, language preferences, error logs) to improve service quality.
3. How We Use Your Information
Your information is mainly used for:
- Responding to and processing your requests (e.g., event information, FAQs, reservations).
- Providing customer support and transferring to a human agent when needed.
- Analyzing and improving the chatbot (e.g., identifying common questions, fixing errors).
4. Legal Basis
We process personal data based on the following legal grounds: user consent, contract performance, and legitimate interests (such as security and service improvement). For EU residents, GDPR rights apply (access, correction, deletion, restriction of processing, data portability, objection to processing).
5. Data Retention
We retain personal data only for as long as necessary to fulfill the processing purposes; typically 12 months unless required otherwise by law or upon your request for deletion.
6. Third Parties & Service Providers
To operate the chatbot services, we may share data with Facebook/Meta platforms (e.g., via Messenger API). We work only with trusted processors under appropriate data processing agreements. We do not sell personal data to third parties for marketing purposes.
7. Your Rights
- Access and obtain a copy of the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion or restriction of processing, where legally permitted.
- Request data portability—having your data provided in a readable format or transferred to another provider.
- If you believe our processing violates the law, you may lodge a complaint with a supervisory authority (e.g., AEPD in Spain).
8. How to Contact Us
To exercise your rights or inquire about privacy matters, please contact us via:
Email: info@mercadoencarnacion.es
Address: Plaza de Encarnación S/N, SEVILLA, SEVILLA 41003, Spain
9. Children
Our services are not directed toward individuals under 16 years of age. If we discover that personal data from a minor under 16 has been collected, we will take steps to delete such data unless explicit consent from a parent or guardian is provided.
10. Updates to This Policy
This privacy policy may be updated from time to time. If significant changes occur, we will notify you through our website or platform and seek renewed consent when necessary.